Terms & Conditions: English Streete: English Classes and Executive PAs

Effective from: 01.07.2024

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• English Streete is operated by Danielle Streete, a sole trader providing Executive Personal Assistance and support services, English language lessons, and Life in the UK tuition.
• Services may be delivered by Danielle Streete or by an employee or subcontractor working under the English Streete brand. All team members are trained to maintain the same high standards of service.

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• All appointments must be pre-booked and confirmed in writing (email, text, or agreed messaging platform).
• Sessions will begin and end at the agreed time. If the client arrives late, the session will still end at the scheduled time unless otherwise agreed.

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To respect time and ensure fairness for all clients:

• Cancellations with less than 2 hours’ notice will be charged at 100% of the agreed hourly rate.
• Cancellations with less than 24 hours’ notice (but more than 2 hours) will be charged at 50% of the agreed hourly rate.
• Cancellations made with more than 24 hours’ notice will not incur any charges.
• If English Streete needs to cancel or reschedule an appointment, as much notice as possible will be given and no charge will be applied.

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• In some cases, services may be delivered by a qualified employee or subcontractor of English Streete.
• All team members are expected to follow the same standards of professionalism, confidentiality, and care.
• English Streete remains responsible for the quality and delivery of services, regardless of which team member carries them out.

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• Payments must be made by bank transfer or another agreed method within 7 days of invoice, unless otherwise agreed.
• Late payments may incur a reasonable administration fee of £15 for overdue invoices.

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• All information shared during sessions or communications will be kept strictly confidential and in accordance with the UK General Data Protection Regulation (UK GDPR) and data protection laws.
• Client personal data will never be shared or sold to third parties.

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• Clients are expected to provide a suitable environment (if sessions are held at their location) and arrive on time.
• Clients must inform English Streete of any relevant needs, accessibility issues, or preferences in advance.

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• These Terms & Conditions may be updated occasionally. Clients will be informed of any significant changes in writing.

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Where services are funded through the UK Government’s Access to Work scheme, the following additional terms apply:

• Access to Work–funded hours are allocated on a use-it-or-lose-it basis. If support hours are not used because the client is unable to engage and no work has been allocated, these hours cannot be carried over, shared, or reclaimed and will be considered lost.
• English Streete aims to structure support in a way that allows assistance to continue even when a client is not able to actively engage. Where possible, and with prior agreement, the Executive Personal Assistant may continue with agreed responsibilities and support activities independently, provided clear instructions or ongoing priorities have been shared in advance. This ensures support hours are still used effectively, without placing pressure on the client to be available when they are not able.
• Access to Work–funded Personal Assistance hours cannot be shared with or transferred to any individual or organisation outside of English Streete, including external personal assistants or third parties.
• Any change to the allocated Personal Assistant will be communicated with a minimum of one month’s notice, where possible.
• If allocated hours are not delivered due to unavailability of an English Streete Personal Assistant, English Streete will make reasonable efforts to make up those hours at a mutually agreed time.

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Contact:
Email: info@englishstreete.co.uk

By booking a session with English Streete, clients are deemed to have accepted these Terms & Conditions.