Terms & Conditions: English Streete: English Classes and Executive PAs

Effective from: 01.07.2024

⸻

1. General Information

• English Streete is operated by Danielle Streete, a sole trader providing executive personal assistance and support services, English language lessons, and Life in the UK tuition.

• Services may be delivered by Danielle Streete or by an employee or subcontractor working under the English Streete brand. All team members are trained to maintain the same high standards of service.

⸻

2. Appointments & Bookings

• All appointments must be pre-booked and confirmed in writing (email, text, or agreed messaging platform).

• Sessions will begin and end at the agreed time. If the client arrives late, the session will still end at the scheduled time unless otherwise agreed.

⸻

3. Cancellation Policy

To respect time and ensure fairness for all clients:

• Cancellations with less than 2 hours’ notice will be charged at 100% of the agreed hourly rate.

• Cancellations with less than 24 hours’ notice (but more than 2 hours) will be charged at 50% of the agreed hourly rate.

• Cancellations made with more than 24 hours’ notice will not incur any charges.

• If English Streete needs to cancel or reschedule an appointment, as much notice as possible will be given and no charge will be applied.

⸻

4. Delegation of Services

• In some cases, services may be delivered by a qualified employee or subcontractor of English Streete.

• All team members are expected to follow the same standards of professionalism, confidentiality, and care.

• English Streete remains responsible for the quality and delivery of services, regardless of which team member carries them out.

⸻

5. Payment Terms

• Payments must be made by bank transfer or another agreed method within 7 days of invoice unless otherwise agreed.

• Late payments may incur a reasonable administration fee of £15 for overdue invoices.

⸻

6. Confidentiality

• All information shared during sessions or communications will be kept strictly confidential and in accordance with UK GDPR and data protection laws.

• Client personal data will never be shared or sold to third parties.

⸻

7. Client Responsibilities

• Clients are expected to provide a suitable environment (if sessions are held at their location) and arrive on time.

• Clients must inform English Streete of any relevant needs, accessibility issues, or preferences in advance.

⸻

8. Changes to Terms

• These Terms & Conditions may be updated occasionally. Clients will be informed of any significant changes in writing.

⸻

Contact:

Email: info@englishstreete.co.uk

By booking a session with English Streete, clients are deemed to have accepted these Terms & Conditions.